Global Insurer Accelerates Sales & Service Processes with CX Automation
A leading insurer was eager to reduce costs and improve customer experience by deploying digital forms across their digital properties and contact center.
With hundreds of thousands of frustrating paper and pdf forms being processed every month, finding a mobile-first digital solution was a high priority.
Read about their remarkable results:
- 85% decrease in manual data processing
- 300,000 digital forms processed annually
- 450 processes/forms digitized in six months (18/week)
- Eliminated 10 hours per week of data entry per CSR