Global Telecom Enables Secure Payments Across 40,000+ WFH Agents

One of the world's largest telecom providers faced a crisis when COVID forced the closure of all of its call centers. The company's 40,000+ agents collected millions of bill payments by phone each month, but a shift to work from home posed new security challenges.

Internal development of a web-based solution would have taken 6+ months, The company needed to solve the problem within a few weeks. The company turned to FICX to devise a secure payments system available to thousands of WFH agents.

Read about their remarkable results:
  • <6 week development from conception to deployment
  • $Millions of payments collected in year one alone
  • 40,000+ agents trained in less than one week
  • System met highest security requirements in telecom industry

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