One of the world's largest telecom providers faced a crisis when COVID forced the closure of all of its call centers. The company's 40,000+ agents collected millions of bill payments by phone each month, but a shift to work from home posed new security challenges.
Internal development of a web-based solution would have taken 6+ months, The company needed to solve the problem within a few weeks. The company turned to FICX to devise a secure payments system available to thousands of WFH agents.
Read about their remarkable results:
- <6 week development from conception to deployment
- $Millions of payments collected in year one alone
- 40,000+ agents trained in less than one week
- System met highest security requirements in telecom industry
